Excellent Customer Service
Providing our customers with friendly and personalized service is SogoTrade’s highest priority. Whether placing a telephone order, processing a funds transfer, or navigating the website, SogoTrade’s dedicated support team is ready to assist. With SogoTrade there are never any long automated telephone menus; our customer support staff’s goal is to pick up your call within 4 telephone rings and respond to your emails and messages within the hour. Our dedicated team of customer representatives and brokers look forward to offering you prompt, knowledgeable, and courteous service.
SogoTrade Customer Support is available Monday through Friday, 8:00AM to 7:30PM EST.
Online Live Help
SogoTrade’s online live chat system allows you to conveniently receive customer support without tying up your telephone lines. Click on our live help links and you will be instantly connected to your dedicated customer support team.
Telephone
Call SogoTrade customer support directly to place a trade, question about a trade, or for general support.
Email Support
It’s convenient to use SogoTrade’s email support service for any general questions. During Customer Support operating hours, your emails will receive a response within one hour. Click here to view a list of SogoTrade email support addresses.
Secure Message Center
SogoTrade account holders can use our secure messaging system to contact Customer Support regarding trade and specific account related issues. SogoTrade’s messaging center is accessible after logging into your SogoTrade account, making it a convenient and secure means of transmitting account information. During Customer Support operating hours, your secure messages will receive a response within one hour.