Responsible for ensuring a product or service meets the standards of quality including
reliability, usability and performance.
- Assist to test products and processes to establish functionality and effectiveness
and to ensure finished product quality; verifies the products issues
- Reviews, tracks and communicates information regarding process variations and quality
- Maintains current and accurate records of all relevant communications, audits, corrective
- Assists departments with coordination of audit information, and recommends appropriate
data-gathering mechanisms, procedures, etc.
- Responsible for achieving a satisfactory working environment between other departments
performing quality-assurance studies.
- Other tasks as assigned
Education & Experience:
- Working knowledge of computer programs
- Ability to define problems, collect data, establish facts, draw valid conclusions
and provide solutions
- Excellent verbal and written communication skills
- Precise attention to detail
- Preferred: Bachelor’s degree in Computer Science
- Knowledge of tools, concepts and methodologies of QA
- Quality inspection, auditing and testing experience preferred
The main purpose of this position is to focus on application development and maintenance.
The Developer has the ability to work with other team members in the support of
the enterprise applications.
Knowledge, Skills and Abilities:
- Dedicate the majority of time to the development of new products/support of applications
already in production.
- Provides status updates to Supervisor and Manager.
- Adheres to pre-defined programming standards set by Application Architects.
- Creates documentation using established PMO standards.
- Maintains technical knowledge through training or other measures.
- Performs unit testing and assists in user testing of programming modifications.
- Translates high-level requirements into detailed technical designs.
- Provides technical estimates.
- Develops and maintains effective partnerships with business teams in order to understand
and anticipate their needs, the business environment, other challenges and opportunities.
- Perform other duties as assigned.
- Basic understanding of technologies, procedures, and concepts within specialized
- Great attention to detail.
- Ability to handle multiple tasks.
- Excellent problem resolving skills.
- Excellent organizational skills.
- Foster company success through a professional appearance, being courteous to customers
and all associates and by having a positive attitude.
required, academic or professional accepted.
- Bachelor’s degree in MIS, Computer Science, or related field, or equivalent combination
of education and experience required.
The Compliance Officer's role is to insure that all processes of regulation are
in accordance with the law. The officer must insure that management and employees
comply with all viable rules and regulations, that company policies and procedures
are followed, and that all employee behavior meets the company's and industry's
standards of conduct. This position requires strong experience in key areas of stock
market regulatory compliance, and the ability to establish and manage compliance
Education & Skills:
- Develop, initiate, maintain, and revise policies and procedures for the general
operation of the compliance program and its related activities to prevent illegal,
unethical, or improper conduct.
- Monitor and report results of the compliance/ethics efforts of the management; Provide
guidance matters relating to compliance.
- Analyze and communicate compliance-related laws, regulations, and standards; Identify,
assess and mitigate risks including establishing standards, procedures, and guidelines.
- Respond to alleged violations of rules, regulations, policies, and procedures by
evaluating or recommending the initiation of investigative procedures. Develop and
oversee a system for uniform handling of such violations.
- Monitor, and as necessary, coordinate compliance activities of other departments
to remain abreast of the status of all compliance activities.
- • Work with Human Resources and others as appropriate to develop an effective compliance
training program, including appropriate introductory training for new employees
as well as ongoing training for all employees and managers.
- Strong leadership, communication, and collaboration skills including the ability
to work effectively with others at all levels across the organization.
- Bachelor's Degree required, Master's Degree preferred.
- Current Series 7, Series 63, and Series 24 required.
- Fluent in both English and Mandarin Chinese.
- 10-15 years Compliance, Risk or Audit experience with at least 5 years in a leadership
role with a proven ability to engage with Executive. Management and regulators.
- Experience working within a large, complex financial service organization preferred.
- Strong working knowledge of the compliance risks associated with the Business /Finance/Economics
and service mix.
- Strong problem-solving skills. Prior experience working with regulatory agencies
including FINRA, SEC, OCC, FDIC or State agencies preferred.
- Certified Regulatory Compliance professional designation preferred.
The Investment Broker is responsible for answering customer inquiries regarding
margin rules and regulations, options strategies, order entry, and the trading platforms
in various mediums including phone, chat, e-mail, and social media.
Education & Skills:
- Provide excellent customer service to all customers and prospects via phone, e-mail
- Execute trades for customers via the phone in an accurate and professional manner.
- Research and resolve trade execution disputes.
- Provide assistance to customers regarding stock quotes and news account inquiries,
and technical guidance.
- Provide assistance to prospects regarding SogoTrade,Inc. services, available account
types, products, Website and trading platforms, and Branch Office information.
- Provide timely and professional responses to customer e-mail inquiries, and route
or escalate customer e-mails appropriately to Compliance, Risk Mgmt, Supervisor,
- Re-set passwords as requested by customers.
- Record lead information received by phone and e-mail into Compass.
- Assist with orientation and training of new Service Center Stockbrokers.
- Assist customers and answer any questions regarding sogotrade.com, including any
of the trading platforms.
- Work in detail with margin accounts, buying power calculations and account balances.
- Proactively promote the benefits of Sogotrade.com to prospects and customers.
- Bachelor's degree in Finance, Business, or related field, or equivalent combination
of education and experience preferred.
- Fluent in both English and Mandarin Chinese, Cantonese a plus.
- Current Series 7 and Series 63 license required.
- Clean U4 securities record.
- 1+ years customer service experience required.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to handle customer service issues in a professional manner.
- Excellent organizational skills and attention to detail.
- Ability to multiple tasks.
- Excellent computer skills including a proficient understanding of the internet.
- Basic math skills; ability to calculate commissions and perform margin calculations.
- Extensive knowledge of financial markets and other aspects of the brokerage industry.
- Ability to maintain a high degree of confidentiality.
- Proficiency with Microsoft Word, Excel, and Outlook.
Account Operation Internship
Job Location: St. Louis, MO Office
The Account Operation Intern is responsible for assisting customers with new account
opening and existing account maintenance. Interns must have availability to work
15-30 hours per week for a minimum of 2 consecutive semesters.
Education & Skills:
- Follow up on leads from potential customers, and missing application information.
- Establish and activate new accounts.
- Scan and file paperwork.
- Follow up on undeliverable emails and returned mails.
- Assist with processing fund deposits, withdrawals, and ACATS transfers.
- Maintain and update customers’ account information.
- Follow up on pending account transfers.
- Interact with clients over the phone.
- Creating digital copies of account documents.
- Distribute incoming mail.
- General administrative and operational duties.
- Other tasks as assigned.
- Must be currently enrolled as a full-time student attending a local University.
- Currently enrolled student with a business, finance, or economics field of study.
- One year of customer service or general office experience preferred.
- Must be detail-oriented.
- Good computer, data entry, and internet skills.
- Good verbal and oral communication skills.
- Good team work skills
- Hard working, resilient, resourceful, and motivated character.