Career Center
Expanding Opportunities

Working for SogoTrade, Inc. means working at a leading firm in the exciting online brokerage industry and joining a dedicated group of talented professionals.

At SogoTrade, nothing is more important than developing the skills and growing the careers of our associates.

The speed of our expanding business means that we are constantly opening new positions in departments throughout the company, while our smaller size and horizontal management structure afford our associates unprecedented opportunities to work in cross-functional teams, to expand the scope of their work, to develop diverse skills, and to experience multiple facets of the brokerage business.

SogoTrade, Inc.’s commitment to career development means we search internally first and create different career paths so that as SogoTrade, Inc. grows, so will our associates.

Job Opportunities St. Louis, MO Office

AML Officer


This position is responsible for reviewing reports, alerts and researching customer information regarding accounts and transaction activity suspected of being related to money laundering, and OFAC issues. Applicants must be analytical, detail oriented, organized, and professional with the ability to conduct research and draw conclusions.

  • Maintain and update anti-money laundering policies and procedures.
  • Review daily activity reports displaying money and securities movements in client accounts by discovering, escalating, resolving, and following up on issues.
  • Investigate suspicious, money laundering or fraudulent activity. File suspicious activity reports on illegal or suspicious activity.
  • Perform detailed research and due diligence on the backgrounds of high risk customers and prepares written memos.
  • Create and maintain continuing education program on anti-money laundering and privacy for all associates.
  • Responsible for analyzing and monitoring various forms of potentially suspicious transactions and customer activity to identify potential money laundering risks.
  • Conducts other research projects, investigation and participates in department special projects as requested.
Education & Skills:
  • Bachelor's degree and 5 years of related work experience in financial industry. AML investigation experience preferred.
  • Strong verbal and written communication and interpersonal skills - ability to effectively communicate and relate with employees at all levels. Bilingual ability is a plus (English and Mandarin Chinese).
  • Strong investigative skills.
  • Knowledge of or the ability to learn anti-money laundering laws, rules and regulations.
  • Proficient with technology including database queries and Microsoft Office products with an emphasis on Excel and SQL. Beta experience strongly preferred.
  • Strong aptitude for understanding and applying securities industry rules and regulations.
  • Ability to work independently.
  • Solid proven success in developing solutions to complex investigative issues.
  • Ability of efficiently arrive at sound risk-based conclusions.

Chinese Compliance Officer


The Compliance Officer's role is to insure that all processes of regulation are in accordance with the law. The officer must insure that management and employees comply with all viable rules and regulations, that company policies and procedures are followed, and that all employee behavior meets the company's and industry's standards of conduct. This position requires strong experience in key areas of stock market regulatory compliance, and the ability to establish and manage compliance programs.

  • Develop, initiate, maintain, and revise policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical, or improper conduct.
  • Monitor and report results of the compliance/ethics efforts of the management; Provide guidance matters relating to compliance.
  • Analyze and communicate compliance-related laws, regulations, and standards; Identify, assess and mitigate risks including establishing standards, procedures, and guidelines.
  • Respond to alleged violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative procedures. Develop and oversee a system for uniform handling of such violations.
  • Monitor, and as necessary, coordinate compliance activities of other departments to remain abreast of the status of all compliance activities.
  • • Work with Human Resources and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
Education & Skills:
  • Strong leadership, communication, and collaboration skills including the ability to work effectively with others at all levels across the organization.
  • Bachelor's Degree required, Master's Degree preferred.
  • Current Series 7, Series 63, and Series 24 required.
  • Fluent in both English and Mandarin Chinese.
  • 10-15 years Compliance, Risk or Audit experience with at least 5 years in a leadership role with a proven ability to engage with Executive. Management and regulators.
  • Experience working within a large, complex financial service organization preferred.
  • Strong working knowledge of the compliance risks associated with the Business /Finance/Economics and service mix.
  • Strong problem-solving skills. Prior experience working with regulatory agencies including FINRA, SEC, OCC, FDIC or State agencies preferred.
  • Certified Regulatory Compliance professional designation preferred.

Marketing Manager


The Marketing Manager will be responsible for developing and maintaining marketing strategies to meet agreed company objectives. He will evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed, and oversee all marketing, advertising and promotional activities.

  • Extensive experience of developing, maintaining and delivering on marketing strategies to meet company objectives.
  • A strong understanding of customer and market dynamics and requirements.
  • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
  • Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
  • Manage and analyze market research
  • Ensure the budget is adhered to by saving costs where possible and managing all costs
  • Assist in sourcing advertising opportunities across all ranges of media
  • Coordinate the company's sponsorship activity
  • Develop the marketing brochures and literature including writing and proof reading copy
  • Manage the budget for exhibition marketing, including generating leads and running the exhibition stands on site
  • Manage the day-to-day search marketing activities across multiple search engines (Google, Yahoo, MSN, Bing, etc.) and social media tools (Twitter, LinkedIn, Blogs, Forums, etc) including campaign planning and implementation, budget management, performance review, optimization and analysis
  • Initiate and manage marketing activities to achieve specific market share and revenue objectives
  • Optimize, edit and create website content to support web-marketing initiatives
  • Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
  • Report progress via analytics and associated tools to management team
  • Integrate strategies and recommendations into other active marketing channels such as Email Marketing and PR
Education & Skills:
  • BA or BS, ideally with emphasis in communications, marketing, advertising, computer science, or related field. Master's degree preferred
  • 5-7 years of experience of marketing professional; experience in management in financial industry preferred
  • Deep knowledge and interest in SEO, SEM, blogs, and business analytics
  • Deep knowledge and experience with web analytical tools and interfaces (i.e. HubSpot, Google Analytics)
  • Strong understanding of search engine-friendly web design and ability to make critical design and technical recommendations/changes; web platform experience including content management
  • Solid understanding of how to effectively segment, nurture and grow a database of leads and customers
  • Recognized team player with strong leadership skills and comfortable working in a cross-function team environment
  • Ability to multi-task and prioritize in a fast-paced and dynamic work environment
  • Bilingual preferred, Mandarin Chinese and English, oral and written

Bilingual Marketing Specialist


The Online Marketing Specialist is responsible for managing and growing our search engine marketing and optimization programs to increase customer acquisitions. The professional we seek must be proactive, with a strong sense of accountability and a focus on bottom-line results. This role requires excellent organizational skills, strong analytical decision making and the confidence to make and adjust decisions quickly.

  • Develop creative ideas and concepts, present ideas to colleagues and clients;
  • Assist in the day-to-day support of SogoTrade social media strategy and online reputation management.
  • Using knowledge of search engine optimization (SEO) best practices, increase search engine traffic volume.
  • Meet and exceed goals for online lead generation.
  • Work under the supervision of the senior management to establish and meet overall search engine marketing (SEM) program targets.
  • Collaborate with the CEO to develop new marketing initiatives and improve existing marketing efforts.
  • Perform routine website updates using introductory knowledge of HTML.
  • Maintain dashboards, reports, and other analytical tools to track and measure SEM performance and trends.
  • Write and edit articles, blog posts, and longer thought leadership publications
  • Provide routine content for SogoTrade, Facebook, Twitter and LinkedIn accounts.
  • Monitor and engage in dialogue on social media channels.
  • Manage listings for online directories including Google Places, Yahoo and Yellow Pages.
  • Identify and evaluate trends and opportunities for advertising programs using web analytics and external tools. Present and implement recommendations that will cost effectively drive customer growth and retention.
Education & Skills:
  • Bachelor degree and preferably master's degree in Marketing, Communications, Business, Journalism, or an equivalent
  • 3+ years of professional experience in high tech marketing, web marketing, social media, product management, and marketing and project management.
  • Must be proficient and fluent in the English and Mandarin Chinese.
  • Able to manage multiple, concurrent assignments and work with a variety of internal and external teams.
  • Strong analytical, decision-making and problem solving skills and abilities.
  • Strong project management and communication skills, and exchange information with others clearly and concisely.
  • Ability to work with minimal supervision.
  • Comfortable extracting and analyzing online web performance data and specific experience.
  • Basic knowledge of HTML.
  • Proficient in Microsoft Office applications, specifically Excel.

Account Operation Associate


The Account Operation Associate is responsible for assisting customers with new account opening and existing account maintenance.

  • Follow up on leads from potential customers, and missing application information.
  • Establish and activate new accounts.
  • Scan and file paperwork.
  • Follow up on undeliverable emails and returned mails.
  • Assist with processing fund deposits, withdrawals, and ACATS transfers.
  • Maintain and update customers' account information.
  • Accept customer checks and stock certificates.
  • Follow up on pending account transfers.
  • General administrative and operational duties.
  • Interact with clients over the phone.
  • Creating digital copies of account documents
  • Distribute incoming mail.
  • Other tasks as assigned.
Education & Skills:
  • Bachelor's degree in Finance, Business, Economics or related field, or equivalent combination of education and experience required.
  • 2+ year's customer service experience.
  • Quick and accurate data entry/typing skills
  • Excellent verbal and written communication skills.
  • Excellent computer skills including a proficient understanding of the Internet.
  • Must be able to maintain a high degree of confidentiality.
  • Excellent research/problems solving skills.
  • Excellent organizational skills.
  • Proficiency with Microsoft Word, Excel and Outlook.

Chinese-Speaking Investment Broker


The Investment Broker is responsible for answering customer inquiries regarding margin rules and regulations, options strategies, order entry, and the trading platforms in various mediums including phone, chat, e-mail, and social media.

  • Provide excellent customer service to all customers and prospects via phone, e-mail and chat.
  • Execute trades for customers via the phone in an accurate and professional manner.
  • Research and resolve trade execution disputes.
  • Provide assistance to customers regarding stock quotes and news account inquiries, and technical guidance.
  • Provide assistance to prospects regarding SogoTrade,Inc. services, available account types, products, Website and trading platforms, and Branch Office information.
  • Provide timely and professional responses to customer e-mail inquiries, and route or escalate customer e-mails appropriately to Compliance, Risk Mgmt, Supervisor, Marketing, etc.
  • Re-set passwords as requested by customers.
  • Record lead information received by phone and e-mail into Compass.
  • Assist with orientation and training of new Service Center Stockbrokers.
  • Assist customers and answer any questions regarding, including any of the trading platforms.
  • Work in detail with margin accounts, buying power calculations and account balances.
  • Proactively promote the benefits of to prospects and customers.
Education & Skills:
  • Bachelor's degree in Finance, Business, or related field, or equivalent combination of education and experience preferred.
  • Fluent in both English and Mandarin Chinese, Cantonese a plus.
  • Current Series 7 and Series 63 license required.
  • Clean U4 securities record.
  • 1+ years customer service experience required.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to handle customer service issues in a professional manner.
  • Excellent organizational skills and attention to detail.
  • Ability to multiple tasks.
  • Excellent computer skills including a proficient understanding of the internet.
  • Basic math skills; ability to calculate commissions and perform margin calculations.
  • Extensive knowledge of financial markets and other aspects of the brokerage industry.
  • Ability to maintain a high degree of confidentiality.
  • Proficiency with Microsoft Word, Excel, and Outlook.

Chinese-Speaking Quality Assurance Specialist


The Quality Assurance Specialist is responsible for implementing and enforcing policies and procedures. Review and evaluate customer satisfaction to add value to the company's overall performance.

  • Participate in design of call monitoring formats and quality standards.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Monitor email customer contacts.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provide actionable data to various internal supports as needed.
  • Provide feedback to call center supervisors.
  • Prepare and analyzes internal and external quality reports for management staff review.
  • Report issues identified with phone calls, emails and IM to supervisors; make suggestions to resolve issues; collaborate with supervisors to enhance customer service.
  • Educate new associates on policies and procedures.
  • Explore opportunities to improve the customer service standards and add value to the company's overall performance.
  • Handle customer complaints and other duties as assigned.
Education & Skills:
  • Bachelor's degree.
  • 2 years of customer service experience preferably in brokerage industry.
  • 1 years of Quality Assurance experience.
  • Strong knowledge of brokerage industry rules and regulations.
  • Familiar with tools, concepts and methodologies of quality management.
  • Fluent in English and Chinese. Cantonese a plus.
  • Excellent communication and report writing skills.
  • Good negotiation skills with customer-oriented attitude.
  • Capable of understanding and overcoming different cultural and language obstacles to provide solutions that satisfy corporate, regional, and local objectives.
  • Ability to communicate with all levels of management and across different cultural backgrounds.
  • Ability to identify problems, and initiate corrective actions and preventative actions.
  • Excellent problem solving skills relating to customer complaints.


Account Operation Internship

Job Location: St. Louis, MO Office

The Account Operation Intern is responsible for assisting customers with new account opening and existing account maintenance. Interns must have availability to work 15-30 hours per week for a minimum of 2 consecutive semesters.

  • Follow up on leads from potential customers, and missing application information.
  • Establish and activate new accounts.
  • Scan and file paperwork.
  • Follow up on undeliverable emails and returned mails.
  • Assist with processing fund deposits, withdrawals, and ACATS transfers.
  • Maintain and update customers’ account information.
  • Follow up on pending account transfers.
  • Interact with clients over the phone.
  • Creating digital copies of account documents.
  • Distribute incoming mail.
  • General administrative and operational duties.
  • Other tasks as assigned.
Education & Skills:
  • Must be currently enrolled as a full-time student attending a local University.
  • Currently enrolled student with a business, finance, or economics field of study.
  • One year of customer service or general office experience preferred.
  • Must be detail-oriented.
  • Good computer, data entry, and internet skills.
  • Good verbal and oral communication skills.
  • Good team work skills
  • Hard working, resilient, resourceful, and motivated character.

Email Human Resources
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