Working for SogoTrade, division of Wang Investment means working at a leading firm in the exciting online brokerage industry and joining a dedicated group of talented professionals.

At SogoTrade, nothing is more important than developing the skills and growing the careers of our associates.

The speed of our expanding business means that we are constantly opening new positions in departments throughout the company, while our smaller size and horizontal management structure afford our associates unprecedented opportunities to work in cross-functional teams, to expand the scope of their work, to develop diverse skills, and to experience multiple facets of the brokerage business.

Wang Investments’s commitment to career development means we search internally first and create different career paths so that as Wang Investments grows, so will our associates.

Job Opportunities St. Louis, MO Office

Web Marketing Specialist

Summary

The Web Marketing Specialist is responsible for managing and growing our search engine marketing and optimization programs to increase customer acquisitions. The professional we seek must be proactive, with a strong sense of accountability and a focus on bottom-line results.

Responsibilities:
 

• Develop creative ideas and concepts for presentation to colleagues and clients.
• Assist with day-to-day support of SogoTrade social media strategy and online reputation management.
• Knowledge of search engine optimization (SEO) best practices, increase search engine traffic volume.
• Meet and exceed goals for online lead generation.
• Work under the supervision of the senior management to establish and meet overall search engine marketing (SEM) program targets.
• Collaborate with the CEO to develop new marketing initiatives and improve existing marketing efforts.
• Perform routine website updates using introductory knowledge of HTML.
• Maintain dashboards, reports, and other analytical tools to track and measure SEM performance and trends.
• Write and edit articles, blog posts, and longer thought leadership publications
• Provide routine content for SogoTrade, Facebook, Twitter and LinkedIn accounts.
• Monitor and engage in dialogue on social media channels.
• Manage listings for online directories including Google Places, Yahoo and Yellow Pages.
• Identify and evaluate trends and opportunities for advertising programs using web analytics and external tools. Present and implement recommendations that will cost effectively drive customer growth and retention.

Education & Skills:

• Bachelor’s degree in Marketing, Communications, Business or Journalism. Master’s degree preferred.
• 3+ years of professional experience in high tech marketing, web marketing, social media, product management, and marketing and project management.
• Must be proficient and fluent in English and Mandarin Chinese.
• Ability to manage multiple, concurrent assignments and work with a variety of internal and external teams.
• Strong analytical, decision-making and problem solving skills.
• Strong project management and communication skills.
• Excellent organizational skills.
• Ability to exchange information with others clearly and concisely.
• Ability to work with minimal supervision.
• Comfortable extracting and analyzing online web performance data and specific experience.
• Basic knowledge of HTML.
• Proficient in Microsoft Office applications, specifically Excel.

Copywriter

Summary

The copywriter will collaborate with Senior Management and write promotional copies for web, direct mail catalogs, letter packages and collateral communications.

Responsibilities:
 

• Develop creative ideas and concepts, present ideas to colleagues and clients.
• Knowledge of company’s products and services, and competitors’ activities.
• Writes clearly, persuasive, and original copy; Review copywriting of materials.
• Update digital media with snappy, timely content.
• Proofread copy to check spelling and grammar.
• Monitor the effectiveness of advertising campaigns.
• Communicates technical aspects of creative process to internal clients.
• Liaise with production companies, photographers, typographers, designers and printers.
• Keep up to date with popular culture and trends.
• Researches and analyzes products and competitive marketing materials.
• Create PowerPoint presentations.
• Other duties as assigned.

Education & Skills:

• Bachelor degree in Journalism, English, Literature, Communications, Art, or directly related field of study.
• 3+ years of web or direct mail copywriting experience within a financial services firm.
• PowerPoint and relevant MS Office applications.
• Strong experience copywriting and testing for online communications - online solicitation and email experience required.
• Must have experience with Adobe Acrobat Professional and Adobe InDesign.
• Excellent verbal and written communication skills.
• Detail oriented, organized and focused on accuracy.
• Strong artistic and creative ability.
• Developing project management skills.
• Able to manage multiple projects simultaneously.
• Able to work independently or as part of a team.

Special Requirements:

• Writing samples.
• Portfolio representing experience in the industry.

Manager, Quality Assurance

Summary

The Quality Assurance Manager is responsible for implementing and enforcing policies and procedures. Review and evaluate customer satisfaction to add value to the company’s overall performance.

Responsibilities:

• Establish and maintain a complete Written Supervisory Procedures (WSPs); enforce implementation.
• Establish a valid and reliable Operational Manual to measure operational quality standards set by the company and the law.
• Set up internal audit and control system to ensure customer service provided by the employees follow company’s policies and procedures and meet the highest customer satisfaction.
• Review, update, and modify the existing standards.
• Perform quarterly reviews and evaluate phone calls, emails, and IM interaction with customers.
• Report issues identified with phone calls, emails and IM to supervisors; make suggestions to resolve issues; collaborate with supervisors to enhance customer service.
• Educate new associates on policies and procedures.
• Explore opportunities to improve the customer service standards and add value to the company’s overall performance.
• Monitor changes of requirements set by FINRA and update company’s policies and procedures accordingly.
• Handle customer complaints and other duties as assigned.

Education & Skills:

• Bachelor’s degree.
• 3 years experience in brokerage industry.
• 3+ years of Quality Assurance experience.
• Strong knowledge of brokerage industry rules and regulations.
• Familiar with tools, concepts and methodologies of quality management.
• Fluent in English and Chinese. Cantonese a plus.
• Knowledge of international regulations for quality systems and compliance.
• Excellent communication and report writing skills.
• Good negotiation skills with customer-oriented attitude.
• Excellent analytical abilities to grasp the key points from complicated details.
• Good leadership capabilities to lead projects to successful completion.
• Capable of understanding and overcoming different cultural and language obstacles to provide solutions that satisfy corporate, regional, and local objectives.
• Ability to communicate with all levels of management and across different cultural backgrounds.
• Ability to identify problems, and initiate corrective actions and preventative actions.
• Excellent problem solving skills relating to customer complaints.

Account Operation Associate

Summary

The Account Operation Associate is responsible for assisting customers with new account opening and existing account maintenance.

Responsibilities:

• Follow up on leads from potential customers, and missing application information.
• Establish and activate new accounts.
• Scan and file paperwork.
• Follow up on undeliverable emails and returned mails.
• Assist with processing fund deposits, withdrawals, and ACATS transfers.
• Maintain and update customers’ account information.
• Accept customer checks and stock certificates.
• Follow up on pending account transfers.
• General administrative and operational duties.
• Interact with clients over the phone.
• Creating digital copies of account documents
• Distribute incoming mail.
• Other tasks as assigned.

Education & Skills:

• Bachelor’s degree in Finance, Business, Economics or related field, or equivalent combination of education and experience required.
• 2+ year’s customer service experience.
• Quick and accurate data entry/typing skills
• Excellent verbal and written communication skills.
• Excellent computer skills including a proficient understanding of the Internet.
• Must be able to maintain a high degree of confidentiality.
• Excellent research/problems solving skills.
• Excellent organizational skills.
• Proficiency with Microsoft Word, Excel and Outlook.

Internship

Account Operation Internship

Job Location: St. Louis, MO Office

The Account Operation Intern is responsible for assisting customers with new account opening and existing account maintenance. Interns must have availability to work 15-30 hours per week for a minimum of 2 consecutive semesters.

Responsibilities:

• Follow up on leads from potential customers, and missing application information.
• Establish and activate new accounts.
• Scan and file paperwork.
• Follow up on undeliverable emails and returned mails.
• Assist with processing fund deposits, withdrawals, and ACATS transfers.
• Maintain and update customers’ account information.
• Follow up on pending account transfers.
• Interact with clients over the phone.
• Creating digital copies of account documents.
• Distribute incoming mail.
• General administrative and operational duties.
• Other tasks as assigned.

Education & Skills:

• Must be currently enrolled as a full-time student attending a local University.
• Currently enrolled student with a business, finance, or economics field of study.
• One year of customer service or general office experience preferred.
• Must be detail-oriented.
• Good computer, data entry, and internet skills.
• Good verbal and oral communication skills.
• Good team work skills
• Hard working, resilient, resourceful, and motivated character.

IT Internship

Job Location: St. Louis, MO Office

The Intern will be responsible to create a database of support metrics from disparate systems to enable automated and adhoc reports including drill down capabilities.

Knowledge, Skills, and Abilities:

• Working knowledge of SQL, Transactional SQL, Stored Procedures, DTS.
• Experience with C#, .NET (ASP and VB) and HTML a plus
• Strong communication skills

Education & Skills:

• Senior student working towards a Bachelor's Degree in Computer Science, or related field required.

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